Privacy policy

Thank you for visiting the MAISON SALAM website and reviewing its privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to your personal data and information being processed in accordance with it, where applicable.

This privacy policy consists of the following elements:

• Objectives of the privacy policy
• Effective date
• Consent collection procedures
• Data collection purposes
• Data processing purposes
• Personal information collected
• Processing methods used
• Access and control of personal information
• Sharing and reasons for sharing personal information with third parties
• Use of cookies and similar technologies
• Retention of personal information

1. Objectives of the Privacy Policy:

Respecting privacy and protecting personal information is essential to us, which is why, through this Policy, we intend to protect such information in accordance with applicable laws.

To ensure this protection, MAISON SALAM commits to only collecting, processing, and sharing information that can identify an individual when the individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.

The purpose of the Policy is to inform users about the reasons and ways in which MAISON SALAM, or any person acting on its behalf, will collect and use their personal information. It aims to be written in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” refers to any information about an identifiable person or information that can identify a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.

2. Effective Date

This Policy is effective as of 11/11/2023.

This Policy replaces the Privacy Policy dated 11/11/2023.

3. Consent Collection Procedures

We commit to obtaining consent before collecting an individual’s personal information. Consent can be explicit or implicit and may be provided directly by the person or by their authorized representative.

We prefer obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person’s actions or inactions. For example, providing a name and address to receive a publication or a name and phone number to get a response to a question is considered implicit consent to collect information containing personal data. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we wish to use personal information for a new purpose, we will describe the intended use and seek consent again.

It is not always possible, particularly in response to a state request, to obtain an individual’s consent to collect, use, or disclose their personal information. We commit to never disclosing such information otherwise than in accordance with this Policy unless required or permitted by law.

4. Data Collection Purposes

The information collected is in accordance with the purposes and objectives set out in this privacy policy.

Here are some reasons why we collect your personal information:

• To provide products and services: We collect and process data and information necessary to fulfill our mission and contractual obligations.
• To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the functioning of our products and services.
• To assess the performance of products and services: Data is collected to gain insights into the advantages and disadvantages of our products and services to evaluate and address them if necessary, including through surveys. This helps ensure the quality of our products and services in addition to facilitating risk management.
• To protect our users’ privacy: The data collected allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
• To meet legal obligations: Data is collected to comply with obligations arising from laws, regulations, or international treaties.

5. Personal Information Collected

MAISON SALAM may collect personal information in various forms, but will only do so through lawful means and only for necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of interactions between you and MAISON SALAM. Therefore, it is essential to inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

• Name and contact details: First and last name, email address, mailing address, phone number, and other similar data used to contact you.
• Identity verification: Passwords, password hints, and other similar security information used to identify you and access your account.
• Demographic data: Information about you, such as your age, gender, country, and preferred language.
• Payment data: Data necessary for processing your payments, such as the payment instrument number (e.g., your credit card number) and its associated security code.

Other examples of interaction data we collect include:

• Browsing data and usage: For example:
  • Payment and account history: Data on the items you purchase and activities associated with your account.
  • Troubleshooting and help data: Data you provide when you contact MAISON SALAM for help, including the products you use and other information that helps us resolve your issue.
  • Search and order data: Search queries and orders you make when using our website.
  • Textual, input, and handwritten data: Textual, input, and handwritten data, as well as any related information.
  • Location data: Data, which may be precise or not, about the location of your device. For example, location data may be collected from a device’s IP address or your account profile data, indicating your location more generally, such as a city name or postal code.
  • Other data: Other data provided when you use our website, including data from Google Analytics.

6. Data Processing Purposes

• Providing our products and services: We use data to operate our products and services and provide you with rich, interactive experiences.
• Improvement of products and/or services: We use data to improve our products, including adding new features or capabilities (e.g., error reporting when purchasing a ticket or viewing a program online).
• Personalization: Some products include personalized features, such as recommendations that enhance your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your product usage, activities, interests, and location.
• Product and/or service development: We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers' needs.
• Customer support: We use data to diagnose and resolve issues with products and/or services, restore access to your personal account, and provide other support and assistance services.
• Contributing to security and troubleshooting: We use data to contribute to the security and troubleshooting of our products and services. This includes using data to ensure the security of the services offered to our customers, detect malware and malicious activities, resolve performance and compatibility issues to help customers get the most out of their experience, and inform them of updates to our products and services. This may include using automated systems to detect security issues.
• Security: We use data to protect the security of our products and customers. Our security features can prevent malware from operating, inform users about malware detection on their device, or even use video surveillance to ensure public safety during events.
• Surveys and promotional communications: We use data we collect to provide surveys and promotional communications. You may subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from MAISON SALAM by email, SMS, postal mail, and phone. For more information on managing your contact details, email subscriptions, and promotional communications, please refer to the section Access and Control of Your Personal Information in this Policy.
• Relevant offers: MAISON SALAM uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict which information will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and suggest new activities that may appeal to you.
• Report generation and business operations: We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and generate reports on the performance of our activities.
• Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
• Legal compliance: We process data to comply with the law. For example, we use our customers' ages to ensure we meet our obligations regarding child privacy protection or to ensure the customer meets the recommended age for the audience. We also process contact and identification details to help customers exercise their data protection rights.

7. Processing Methods Used

MAISON SALAM places the highest importance on the security of your personal information and commits to processing it following industry standards and practices, only for the purposes for which it was collected, as described in this Policy or in a specific notice to that effect. However, absolute protection of this information is impossible given the inherent security limitations of transmitting data over the Internet. The information you provide is ultimately transmitted at your own risk.

8. Access and Control of Personal Information

MAISON SALAM ensures that all personal information in its possession is as accurate, complete, and up-to-date as necessary for the purposes for which it is used.

You may withdraw your consent to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions. We will inform you of the implications of this withdrawal. To withdraw your consent, you must send us written notice. If you withdraw your consent, MAISON SALAM may not be able to provide or continue to provide certain products, services, or information.

You have the right to access, update, correct, and delete your personal information by sending a request by email to privacy@maisonsalam.com. You will need to verify your identity and provide us with enough details to locate the requested information. We may retain some of your personal information to meet legal requirements or to protect our rights, property, or interests.

9. Sharing and Reasons for Sharing Personal Information with Third Parties

MAISON SALAM commits to protecting your personal information and does not sell it to third parties. However, we may share your personal information with third parties to achieve the purposes outlined in this Policy, in particular:

• With service providers: We share personal information with service providers to carry out certain activities on our behalf. These third parties are only permitted to use your personal information as necessary to provide services to MAISON SALAM.
• With affiliates and partners: We share personal information with companies affiliated with MAISON SALAM and partners who collaborate with us to provide services and promote activities.
• To comply with legal obligations: We may disclose personal information when required by law or necessary to comply with a legal obligation or protect our rights, property, or safety.
• In case of business transactions: We may disclose personal information during business transactions such as mergers, acquisitions, or sales of assets, where the information is necessary to complete the transaction.
• For research and analysis: We share anonymized or aggregated information with third parties for research and analysis purposes.

10. Use of Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your interactions with our website. These cookies and technologies help us:

• Understand how you use our services and content to provide you with a better experience.
• Monitor the performance of our website and services.
• Ensure the security of our website and services.
• Provide you with personalized content and offers based on your interactions.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

11. Retention of Personal Information

MAISON SALAM will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, as required by law, or as necessary to protect our rights. When your personal information is no longer needed, it will be securely deleted or anonymized.